Frequently asked questions about our services and products
A credit or debit card reading costs £1per minute , and you can purchase 20,30 or 60 mins with the receptionist. Any extended time is charged at £1 per min thereafter. You will then be given a pin number which can always be used to reference the call. This also applies to the online booking form. Under UK Law Readings are regarded as for Entertainment purposes only.
SMS cost £1 per reply, max 3 replies per message sent. Standard network charges apply per message sent.
As a rough guide, during a difficult time once per week and then say once per month or one every three months thereafter. Under UK Law readings are regarded as for Entertainment purposes only.
Mediumship translates are midway between extremes. A medium can prove by giving evidence that the human personality survives physical death. Our readers will be able to pick up what is going on around you, the possible way your life could travel and if they are working mediumisticly, they will be able to give you evidence from the spirit world with who is telling them the information that is being received.
A pre-booked credit card reading can be cancelled at any time prior to the reading without penalty and a full refund will be given. Once the call has commenced on the credit card line and if you feel that you have not connected with your reader or are dissatisfied with the service in any way within the first five minutes, you can end the call and telephone customer services helpline number 0330 114 0045, Overseas +44 330 114 0045 we can provide you with a full refund., or an alternative reader. If the call lasts longer than 5 minutes, a refund can only be given for the remainder of the time, or the remainder of the time to be given with an alternative reader. If the call lasts for 20 minutes or longer and you are still dissatisfied with the service, you will need to put your complaint in writing with as much detail as possible so that it can be investigated properly and where a refund or part refund will be considered. Under UK Law readings are regarded as for entertainment purposes only. The company address to write to to complain for Credit card service or premium rate services can be found following this link.
Address : 71 to 75 Shelton ST, Covent Garden, London, WC2H 9JQ
Contact : 0800 994 9145 ( Online shop)
0330 114 0045 ( Psychic Services Helpline) E Mail: [email protected]
All Psychic services offered by healing Light LTD are for entertainment only, and the accuracy of a reading or other service cannot be guaranteed. You must be 18 or over to use our services and be either the bill payer or have the bill payers permission to use the service.
The information bust not be regarded as legal, psychological, medical , business or financial advice. Any actions or decisions taken by you the customer are your responsibility. Any opinions expressed by an individual reader are not necessarily the opinions of Healing Light LTD. For full Terms and Conditions please follow this link.
An item isn’t right for you or no longer required? That is not a problem. Call 0800 994 9145. For full Online shop/ Complaint/ Refund Policy terms and information please follow this link.
We will always attempt to put things right as quickly as possible in the way that you prefer. It best to contact us first before returning the goods . This does not affect your statutory rights as a consumer.
If you are asked to return your item, please make sure it is packaged properlyfor the journey and sent 2nd Class Royal Mail. We will refund the cost of return postage.
We can take telephone orders between 10.00-1700 Monday to Friday (excluding bank holidays).
To place an order over the phone you will need:
1. Your credit or debit card in your hand.
2. Know what products you are ordering. (We can give you advice during the phone call if you are not sure what exactly you need)
3. Billing and delivery addresses.